Shipping policy

SHIPPING POLICY

Thank you for shopping with HANAÉ.

Processing Time
Orders are typically processed within 3–5 business days after payment confirmation.

Shipping Destinations
We currently ship to selected international destinations. Shipping availability may vary depending on the country or region.

Delivery Time
Estimated delivery times vary by destination and shipping carrier. International orders generally arrive within 7–21 business days after shipment.

Customs & Duties
International customers are responsible for any customs duties, import taxes, or fees required by their local authorities.

Tracking
A tracking number will be provided once your order has been shipped, when available.

Address Accuracy
Please ensure that your shipping address is correct before completing your order. HANAÉ is not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Delayed Shipments
Delivery delays caused by customs clearance, weather conditions, or carrier issues are beyond our control. If your package appears lost, please contact us and we will do our best to assist.

Contact
For shipping inquiries, please contact:
thehanae.official@gmail.com