Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase.

Returns
Please contact us within 7 days of delivery if you receive a damaged or incorrect item.

Due to the nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Minor variations in natural gemstones, pearls, or handmade details

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the case and provide an appropriate solution.

Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Items
Shipping fees, customs duties, taxes, and import fees are non-refundable.

Contact
For return or refund inquiries, please contact:
thehanae.official@gmail.com